Limited Warranty | Smart Blinds Shop
Our limited 5-year warranty covers window coverings and motors purchased from Smart Blinds Shop. See what is included and how to make a claim.
Our limited 5-year warranty covers defects in materials and workmanship in window coverings purchased from Smart Blinds Shop (Luminex Smart Blinds Inc.). The coverage, exclusions and claim conditions below are drawn from our Service Terms and Conditions.
Limited 5-year warranty — coverage and terms
Luminex Smart Blinds Inc. (“we” or “our”) warrants that our window coverings, including blinds, shades, curtains, and any other window treatment products (“Products”), will be free from defects in materials and workmanship for a period of 5 years for the original purchaser. This limited 5-year warranty is non-transferable and only applies to Products purchased from authorized retailers or directly from Smart Blind Shop. Proof of purchase is required to make a warranty claim.
During the 5-year warranty period, Luminex Smart Blinds Inc. will repair or replace, at our discretion, any defective Product, provided that the defect is due to faulty materials or workmanship. The warranty covers issues related to the functionality or manufacturing defects of the Products, including but not limited to defects in cords, hardware, and mechanisms.
Warranty exclusions — this limited 5-year warranty does not cover
- Normal wear and tear, including fading, discoloration, and fabric fraying over time
- Misuse, negligence, accidents, abuse, or improper installation or operation of the Products
- Modifications or alterations to the Products not authorized by Smart Blind Shop
- Exposure to extreme environmental conditions, including excessive heat, humidity, or direct sunlight
- Damage caused by pets or other animals
- Acts of nature, such as fire, flood, earthquake, or other disasters
- Installation or removal costs
- Motors and motor parts beyond their expected 5-year lifetime — replacement after 5 years will be at the current part cost
Warranty conditions
- Maintenance: the Product must be properly maintained as per the care and maintenance instructions provided by Smart Blind Shop
- Non-transferable: this warranty applies only to the original purchaser and the property where the Product is permanently installed
- Alterations and modifications not explicitly authorized by Smart Blind Shop will void this warranty
- Customer measurement responsibility: we rely on the customer's accurate measurement to 1/8 of an inch; discrepancies due to incorrect measurements are not covered
- Removal and reinstallation of the Product in a different location will void this warranty
Making a warranty claim
Contact Smart Blind Shop through our customer service department at CustomerService@SmartBlindsShop.com to initiate your warranty claim. Provide your proof of purchase and a detailed description of the issue you are experiencing. We may request photos or physical samples of the Product to assess the defect and determine the appropriate course of action.
If your warranty claim is approved, we will, at our discretion, either repair or replace the defective Product. If the exact Product is no longer available, we may replace it with a comparable Product of equal or higher value. A service fee of $150 will be charged for an in-home visit to assess the defective product covered under this limited warranty; the service fee is waived if the request is made within 1 year of installation.
Warranty limitation of liability, applicable law, and severability
This limited warranty is the sole and exclusive remedy for any defect or issue with the Products. Smart Blind Shop shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the Products covered under this warranty.
This limited warranty shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the Product was purchased. If any provision of this limited warranty is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By keeping and using the Product beyond the return period or by making a warranty claim, you acknowledge that you have read and understood the terms of this limited warranty and agree to be bound by them.
Need help with a warranty claim?
Email CustomerService@SmartBlindsShop.com with your proof of purchase and a description of the issue. For order, deposit, payment and installation terms, please read our full Service Terms and Conditions.